Refund and Cancellation Policy
Last updated August 2, 2026
Reticle Pro is sold by BlandCo, LLC as an automatically renewing subscription: $12 every month, or $99 every year. This page says exactly how to cancel, what happens when you do, and when we refund a charge.
How to cancel
Sign in, open your account page, and click Manage billing. That opens Stripe's secure billing portal, where Cancel subscription takes effect immediately as an instruction: no phone call, no email required, no retention hoops. If you ever cannot reach the portal, email support@mail.reticle.cloud from your account's address and we will cancel it for you.
What happens when you cancel
- The next renewal charge does not happen. Cancelling never creates a new charge.
- You keep Pro until the end of the period you already paid for, then your account returns to the Free plan.
- Your dynamic links keep resolving, on the Free plan too. Links on your custom domain keep their domain, smart routing rules keep serving, files already behind file links keep being served, and passwords, schedules, and scan limits you set keep applying (you can clear them on any plan). What stops is the ability to create or edit Pro features, and per-scan recording.
- Nothing you saved is deleted by a cancellation.
Refunds
- First subscription: if Reticle Pro is not what you expected, email us within 14 days of your first charge and we will refund it in full.
- Unwanted renewals: if a renewal went through that you meant to cancel, email us within 14 days of the renewal charge and we will refund it.
- Something broke: if a billing error on our side charged you incorrectly (a double charge, a wrong amount), we will refund the difference whenever you tell us; the 14-day window does not apply to our mistakes.
- Beyond those cases, partial billing periods are not refunded: cancelling stops future charges and you keep what you paid for.
To request a refund, email support@mail.reticle.cloud from the address on your account. Refunds go back to the original payment method through Stripe, typically within 5 to 10 business days depending on your bank.
Questions
Anything unclear, or a situation this page does not cover? Email support@mail.reticle.cloud and a human (the person who builds Reticle) will sort it out.